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  • System Utilities30154

License: Freeware

Version:2.7.7

Release date:2017-12-06

Cti Toolkit Agent Desktop Download

Company:nexusroottoolkit

Language:English

Size:390 K

Category:File & Disk Management

OS support:Windows 2000, Windows XP, Windows 7, Windows8, Windows10, Windows Server 2003, WinOther, Windows Vista

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Version:2.7.7

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In this tutorial, you learn how to integrate Five9 Plus Adapter (CTI, Contact Center Agents) with Azure Active Directory (Azure AD).Integrating Five9 Plus Adapter (CTI, Contact Center Agents) with Azure AD provides you with the following benefits:

  • You can control in Azure AD who has access to Five9 Plus Adapter (CTI, Contact Center Agents).
  • You can enable your users to be automatically signed-in to Five9 Plus Adapter (CTI, Contact Center Agents) (Single Sign-On) with their Azure AD accounts.
  • You can manage your accounts in one central location - the Azure portal.

If you want to know more details about SaaS app integration with Azure AD, see What is application access and single sign-on with Azure Active Directory.If you don't have an Azure subscription, create a free account before you begin.

Prerequisites

To configure Azure AD integration with Five9 Plus Adapter (CTI, Contact Center Agents), you need the following items:

  • An Azure AD subscription. If you don't have an Azure AD environment, you can get a free account.
  • Five9 Plus Adapter (CTI, Contact Center Agents) single sign-on enabled subscription

Scenario description

In this tutorial, you configure and test Azure AD single sign-on in a test environment.

  • Five9 Plus Adapter (CTI, Contact Center Agents) supports IDP initiated SSO

Adding Five9 Plus Adapter (CTI, Contact Center Agents) from the gallery

To configure the integration of Five9 Plus Adapter (CTI, Contact Center Agents) into Azure AD, you need to add Five9 Plus Adapter (CTI, Contact Center Agents) from the gallery to your list of managed SaaS apps.

To add Five9 Plus Adapter (CTI, Contact Center Agents) from the gallery, perform the following steps:

  1. In the Azure portal, on the left navigation panel, click Azure Active Directory icon.

  2. Navigate to Enterprise Applications and then select the All Applications option.

  3. To add new application, click New application button on the top of dialog.

  4. In the search box, type Five9 Plus Adapter (CTI, Contact Center Agents), select Five9 Plus Adapter (CTI, Contact Center Agents) from result panel then click Add button to add the application.

Configure and test Azure AD single sign-on

In this section, you configure and test Azure AD single sign-on with Five9 Plus Adapter (CTI, Contact Center Agents) based on a test user called Britta Simon.For single sign-on to work, a link relationship between an Azure AD user and the related user in Five9 Plus Adapter (CTI, Contact Center Agents) needs to be established.

To configure and test Azure AD single sign-on with Five9 Plus Adapter (CTI, Contact Center Agents), you need to complete the following building blocks:

  1. Configure Azure AD Single Sign-On - to enable your users to use this feature.
  2. Configure Five9 Plus Adapter (CTI, Contact Center Agents) Single Sign-On - to configure the Single Sign-On settings on application side.
  3. Create an Azure AD test user - to test Azure AD single sign-on with Britta Simon.
  4. Assign the Azure AD test user - to enable Britta Simon to use Azure AD single sign-on.
  5. Create Five9 Plus Adapter (CTI, Contact Center Agents) test user - to have a counterpart of Britta Simon in Five9 Plus Adapter (CTI, Contact Center Agents) that is linked to the Azure AD representation of user.
  6. Test single sign-on - to verify whether the configuration works.

Configure Azure AD single sign-on

In this section, you enable Azure AD single sign-on in the Azure portal.

To configure Azure AD single sign-on with Five9 Plus Adapter (CTI, Contact Center Agents), perform the following steps:

  1. In the Azure portal, on the Five9 Plus Adapter (CTI, Contact Center Agents) application integration page, select Single sign-on.

  2. On the Select a Single sign-on method dialog, select SAML/WS-Fed mode to enable single sign-on.

  3. On the Set up Single Sign-On with SAML page, click Edit icon to open Basic SAML Configuration dialog.

  4. On the Set up Single Sign-On with SAML page, perform the following steps:

    a. In the Identifier text box, type a URL using the following pattern:

    EnvironmentURL
    For “Five9 Plus Adapter for Microsoft Dynamics CRM”https://app.five9.com/appsvcs/saml/metadata/alias/msdc
    For “Five9 Plus Adapter for Zendesk”https://app.five9.com/appsvcs/saml/metadata/alias/zd
    For “Five9 Plus Adapter for Agent Desktop Toolkit”https://app.five9.com/appsvcs/saml/metadata/alias/adt

    b. In the Reply URL text box, type a URL using the following pattern:

    EnvironmentURL
    For “Five9 Plus Adapter for Microsoft Dynamics CRM”https://app.five9.com/appsvcs/saml/SSO/alias/msdc
    For “Five9 Plus Adapter for Zendesk”https://app.five9.com/appsvcs/saml/SSO/alias/zd
    For “Five9 Plus Adapter for Agent Desktop Toolkit”https://app.five9.com/appsvcs/saml/SSO/alias/adt

  5. On the Set up Single Sign-On with SAML page, in the SAML Signing Certificate section, click Download to download the Certificate (Base64) from the given options as per your requirement and save it on your computer.

  6. On the Set up Five9 Plus Adapter (CTI, Contact Center Agents) section, copy the appropriate URL(s) as per your requirement.

    a. Login URL

    b. Azure AD Identifier

    c. Logout URL

Configure Five9 Plus Adapter (CTI, Contact Center Agents) Single Sign-On

  1. To configure single sign-on on Five9 Plus Adapter (CTI, Contact Center Agents) side, you need to send the downloaded Certificate(Base64) and appropriate copied URL(s) to Five9 Plus Adapter (CTI, Contact Center Agents) support team. Also additionally, for configuring SSO further please follow the below steps according to the adapter:

    a. “Five9 Plus Adapter for Agent Desktop Toolkit” Admin Guide: https://webapps.five9.com/assets/files/for_customers/documentation/integrations/agent-desktop-toolkit/plus-agent-desktop-toolkit-administrators-guide.pdf

    b. “Five9 Plus Adapter for Microsoft Dynamics CRM” Admin Guide: https://webapps.five9.com/assets/files/for_customers/documentation/integrations/microsoft/microsoft-administrators-guide.pdf

    c. “Five9 Plus Adapter for Zendesk” Admin Guide: https://webapps.five9.com/assets/files/for_customers/documentation/integrations/zendesk/zendesk-plus-administrators-guide.pdf

Create an Azure AD test user

The objective of this section is to create a test user in the Azure portal called Britta Simon.

  1. In the Azure portal, in the left pane, select Azure Active Directory, select Users, and then select All users.

  2. Select New user at the top of the screen.

  3. In the User properties, perform the following steps.

    a. In the Name field enter BrittaSimon.

    b. In the User name field type brittasimon@yourcompanydomain.extension. For example, BrittaSimon@contoso.com

    c. Select Show password check box, and then write down the value that's displayed in the Password box.

    d. Click Create.

Assign the Azure AD test user

In this section, you enable Britta Simon to use Azure single sign-on by granting access to Five9 Plus Adapter (CTI, Contact Center Agents).

  1. In the Azure portal, select Enterprise Applications, select All applications, then select Five9 Plus Adapter (CTI, Contact Center Agents).

  2. In the applications list, select Five9 Plus Adapter (CTI, Contact Center Agents).

  3. In the menu on the left, select Users and groups.

  4. Click the Add user button, then select Users and groups in the Add Assignment dialog.

  5. In the Users and groups dialog select Britta Simon in the Users list, then click the Select button at the bottom of the screen.

  6. If you are expecting any role value in the SAML assertion then in the Select Role dialog select the appropriate role for the user from the list, then click the Select button at the bottom of the screen.

  7. In the Add Assignment dialog click the Assign button.

Create Five9 Plus Adapter (CTI, Contact Center Agents) test user

Cti Os Agent Desktop

In this section, you create a user called Britta Simon in Five9 Plus Adapter (CTI, Contact Center Agents). Work with Five9 Plus Adapter (CTI, Contact Center Agents) support team to add the users in the Five9 Plus Adapter (CTI, Contact Center Agents) platform. Users must be created and activated before you use single sign-on.

Cti Toolkit Agent Desktop Download Windows 10

Test single sign-on

In this section, you test your Azure AD single sign-on configuration using the Access Panel.

When you click the Five9 Plus Adapter (CTI, Contact Center Agents tile in the Access Panel, you should be automatically signed in to the Five9 Plus Adapter (CTI, Contact Center Agents) for which you set up SSO. For more information about the Access Panel, see Introduction to the Access Panel.

Additional Resources